Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rollaer.com or use our online portal below. If your return is accepted, we’ll provide a Returns Form as well as instructions on how and where to send your package.
Return Shipping Address:
EASY2GO LOGISTICS obo Peggy Rain Limited
Unit 508B Mitchelstown Road
Northwest Business Park, Ballycoolin
Dublin D15 A276, Ireland
*Please note: Items sent back to us without first requesting a return will not be accepted.*
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Return Shipping Costs
Unless an item is defective, damaged, or sent in error, the customer is responsible for covering all return shipping costs.
If you use a pre-paid return label provided by us, the cost of the return label will be deducted from your final refund amount.
If you arrange return shipping yourself, we strongly recommend using a trackable shipping service, as we cannot issue a refund for items lost or damaged in transit.
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European Union Right of Withdrawal (14-Day Cooling-Off Period)
If you are based in the European Union, you have the right to withdraw from or cancel your online purchase within 14 days of receiving your order, for any reason and without giving justification.
To withdraw from your contract or request a return under EU law, please use our online portal, found at the bottom of the homepage.
👉 [Withdraw from contract / Return or cancel order]
You will be prompted to enter the email address used for your order and follow the on-screen steps. Once submitted, you will receive confirmation via email.
EU Withdrawal Conditions & Item Value:
Return Shipping Costs: In accordance with EU regulations, the direct cost of returning the goods for change-of-mind/voluntary returns is borne by the customer.
Item Condition & Handling: You are permitted to inspect the goods as you would in a physical store. However, if the returned item shows signs of use beyond basic inspection (e.g., scuffed wheels, damaged outer shell, missing original tags/packaging), we reserve the legal right to deduct an amount from your refund corresponding to the diminished value of the product.
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Damages and Issues
Please inspect your order upon reception and contact us immediately at info@rollaer.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right at no cost to you.
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Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on gift cards. This does not affect your statutory rights, including any right of withdrawal that may apply to EU customers.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved (and inform you of any deductions for return shipping fees or diminished value, if applicable).
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@rollaer.com.
