You can reach us using the Contact form, via email at info@rollaer.com or by using the Live chat on any page.

We aim to respond within 24 hours Mon - Fri (excluding national holidays).

We are not currently able to provide a phone number for customer service, all queries are handled electronically.

At this time Klarna is only available to customers purchasing in Euros and whose billing address matches that of a country with Euro as it's currency.

The Rollaer Cabin Suitcase has dimensions of H: 53cm. W: 38cm. D: 20cm and weighs 3.4kg.

This means the suitcase is compliant with the majority of airline cabin baggage size restrictions.

Yes! The Rollaer cabin suitcase was specifically designed to fit the majority of airline cabin baggage size restrictions.

This includes Aer Lingus, British Airways, Easy Jet, Lufthansa, Ryanair and many more. 

Do check your airline requirements before you travel.

We are currently delivering to Ireland, most of mainland Europe and the United Kingdom.

We use GLS to ship to Ireland and Europe, and Parcelforce to the United Kingdom.

If your country isn't listed please contact us.

Typically orders arrive within the below timeframes -

• Ireland 1-2 working days
• Europe 5-7 working days
• United Kingdom 2-3 working days

You can track the status of your order HERE.

If your tracking has not updated, or you haven't received your order by this time please contact us.

All orders will be dispatched from our warehouse partner in Northern Ireland.

All of our orders are shipped with a tracked service. Standard delivery costs are as below.

• Free for Ireland
• €25.00 for all other European countries
• Free for the United Kingdom

If your country isn't listed here contact us.

Yes! You will receive a tracking number via email once your order has been dispatched.

You can track your order via the Tracking page on our site HERE.

You can return your order within 30 days of receiving it. 

We ask that you return all items back to us unused, in the same condition they were received, with their original packaging. 

Please contact customer support for return address details and an authorisation number.

The cost to return is at the customers expense, and we recommend you use a tracked service. If you decide to return your order we are unable to refund the delivery costs. 

Receiving your refund can take up to 10 working days.

Unfortunately, we are unable to offer exchanges at this time. Items must be returned for a full refund (less shipping cost), and then the alternative choice re-ordered.

Our Rollaer Cabin Suitcases come with a 5 year warranty against manufacturing faults.

If you believe your suitcase has a fault, please contact customer support with the details.

If the fault is deemed to be a production issue and not general wear and tear, we will replace the suitcase or offer a refund at our discretion.

If your order arrives with any damage to the product itself, please take photos of the damage including the outer carton and contact customer support right away.

We will discuss with you the best course of action for returning and replacing the order.

Your case comes with a worldwide renowned Travel Sentry® Approved (TSA) lock.

You will find a card with instructions inside your suitcase. If that card is lost you can visit HERE for instructions.

For more details on Travel Sentry, what they do and their travel security products, please visit www.travelsentry.org