FAQ

1. How does pre-ordering cabin luggage work?

When you pre-order cabin luggage from ROLLAER, you are reserving your desired luggage before it becomes available for general sale. This allows you to secure your preferred colour and model before they sell out. Once the luggage is in stock, we will ship it to you immediately.

2. What are the benefits of pre-ordering cabin luggage?

Pre-ordering cabin luggage offers several benefits:

  • Guaranteed availability: By pre-ordering, you ensure that your desired luggage is reserved for you.
  • Early access: Pre-order customers get priority access to new models and colours.
  • Free shipping: We offer free shipping on all pre-orders.

3. Can I cancel or modify my pre-order?

Yes, you can cancel or modify your pre-order before the item is shipped. Please contact our customer support team with your order details, and they will assist you with any changes you need to make.

4. When will my pre-ordered cabin luggage be shipped?

We strive to ship pre-ordered cabin luggage as soon as it becomes available. The estimated shipping date will be mentioned on the product page. Please note that unforeseen circumstances may cause delays, but we will keep you informed about any changes in the shipping schedule.

5. What happens if the pre-ordered cabin luggage is out of stock?

In the rare event that the pre-ordered cabin luggage becomes out of stock, we will notify you immediately. You will have the option to choose an alternative model or colour, or you can request a refund for your pre-order.